The quiet luxury of arriving well.

For routine transfers, 24–48 hours is comfortable. For weddings, corporate events, or multi-vehicle reservations, two to four weeks is preferred. Same-day requests are accommodated when our schedule allows — call us and we'll be straight with you.

Hourly service carries a two-hour minimum. Airport transfers and point-to-point rides are booked as flat-rate trips with no hourly minimum. Full-day service is booked as an eight-hour block.

We accept all major credit cards. Payment is collected securely at the time of booking through our online reservation portal. For corporate accounts, invoicing arrangements are available — contact us to discuss.

Yes. Many clients book on behalf of guests, family members, or executives. Simply provide the passenger's name and contact number at booking. We'll coordinate directly with them for pickup details and communicate any changes.

Every reservation includes a vetted chauffeur, vehicle, fuel, flight tracking, complimentary wait time on transfers (30 minutes domestic, 60 minutes international), bottled water, and standard amenities. Tolls, parking, and gratuity are billed separately.

Yes. Airport transfers are priced as flat rates based on your pickup or drop-off location, starting from $115. There are no surge charges or meter surprises — you know the total before you book.

No. Luggage assistance is included in every reservation. If you're traveling with an exceptionally large amount of luggage or oversized items, let us know when you book so we can confirm the right vehicle for your party.

Gratuity is appreciated but never assumed. A 20% service charge is customary if you'd like a benchmark; we accept anything offered graciously, and never make it awkward when it isn't.

Reservations of less than four hours may be canceled at no charge up to 24 hours before pickup. Reservations of four hours or more may be canceled at no charge up to 72 hours before pickup. Cancellations within the applicable window are charged 100% of the deposit total.

Yes. We provide meet-and-greet service at Nashville International Airport (BNA) for all arriving flights. Your chauffeur tracks your flight in real time and adjusts for early arrivals or delays, so you're never waiting at the curb.

Nothing changes on your end. We track your flight from departure and adjust your pickup time automatically. You will not be charged for flight delays. Your chauffeur will be at the airport when you land — not when you were scheduled to land.

Yes. We regularly run city-to-city routes including Nashville to Memphis, Chattanooga, Huntsville, and Louisville. Long-distance trips are quoted individually — contact us for a custom rate based on distance and vehicle.

We serve all of greater Nashville including Brentwood, Franklin, Hendersonville, Murfreesboro, Mt. Juliet, Gallatin, Nolensville, Smyrna, and Antioch. We also cover Nashville International Airport (BNA) and private FBO arrivals.

Reservations can be placed any time of day or night, and we operate around the clock for booked rides. Our office is reachable from 7am to 9pm CT — outside those hours, the booking line still goes through.

Your chauffeur will arrive in professional attire, introduce themselves by name, assist with luggage, and hold the door. The vehicle will be clean, climate-controlled to a comfortable temperature, and stocked with water. You set the tone for the ride — conversation or quiet, your preference.

Yes. We strongly encourage it. Repeat clients who prefer a specific chauffeur can note that preference at booking and we will do our best to accommodate it on every reservation.

Once your reservation is confirmed, you'll receive your chauffeur's contact information ahead of your pickup. You can reach them directly by text or call. Our dispatch line is also available throughout your trip for any last-minute changes.

Yes. Hourly service is designed for exactly that — multiple stops, meetings, or drop-offs throughout a day or evening. Your chauffeur waits between stops and adjusts the route as your schedule changes.

Our fleet includes an Executive Sedan (up to 3 guests), a Luxury SUV (up to 6 guests), and an Executive Sprinter (up to 13 guests). All vehicles are late-model, black, and detailed before every reservation.

Yes. We can provide infant, convertible, or booster seats with at least 12 hours' notice. A per-seat fee applies — just let us know your child's age and weight when you book and we'll include it in your quote.

Please let us know your needs at the time of booking and we will do everything possible to accommodate you. We're happy to discuss specific requirements and ensure the right vehicle and chauffeur are assigned to your reservation.

Yes. We work with businesses of all sizes to provide consistent, discreet transportation for executives, visiting clients, and board members. Corporate accounts include a single point of contact, consolidated invoicing, and priority scheduling.

Absolutely. Weddings, rehearsal dinners, bachelorette weekends, birthday celebrations, and galas are some of our most common bookings. Our Executive Sprinter is a popular choice for group events. Contact us early — event dates fill quickly.

Every Haven Black chauffeur undergoes a thorough background check, motor vehicle record review, and in-person evaluation before their first ride. We hold our team to the same standard we'd apply to driving our own families.